The IFH Mystery Shopping program for on-site-shopping or call shopping at the point of sales analyze your current performance from a customer’s point of view. In addition to identifying strategic areas of needed improvement, the program also provides a variety of integrated tools to allow you to make tactical enhancements in service and sales rapidly.
Individual measures for maximizing quality
Evaluating Your Quality and Service Performance
Mystery Shopping Programs, flexible modules and many more reasons why IFH is the ideal partner for your quality assurance…
-Large variety of test models
-Global presence in all key markets
-Local mystery inspectors and variety in languages
-Fast quality criteria customisation process
-On-site consulting, training and coaching services
-Pre- and post mystery shopping support (consistent support via email or telephone for any questions regarding the call evaluations)
-Full ownership of an extensive reporting software including e.g.
•Chain Brand Reports